I am a baxi approved installer and have been installing

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Added: 2020-05-08
Category: one

I am a baxi approved installer and have been installing

I am a baxi approved installer and have been installing baxi boilers for 4years now the baxi boilers are not bad boilers, but their customer service and their repair engineers are really awful baxi offer a 7 year warranty as an incentive for customers, but they will do anything to try to void the warranty during the extreme weather this year i myself have experienced their terrible customer service and had to deal with their poorly trained engineers on behalf of customers one of my customers boiler condensing pipe froze, which caused the boiler to stop working he phoned baxi, their engineer attended the property after 2 days, he didn't do any repairs and left a piece of paper with my customer saying the condensing pipe is connected with the guttering down pipe which the water to back flow to the boiler, so it was the installation engineer(me) who is at fault this was during the week everything was frozen, there was no water flowing to get to the boiler so they told my customer your warranty is void i spoke to my area sales manager called steve, who was extremely helpful, and he got in touch with baxi i got a call from baxi the following day saying that gas safe attended the property and could not find any fault with the installation so baxi want to send a senior engineer to inspect the installation again and check why their engineer came to the wrong conclusion, but he was not available for until a week later due to my customer having 2 small children, no heating and hot water for 4 days in freezing conditions, i decided to go myself and repair the boiler by replacing the part immediately the senior engineer attended the property and decided their was no fault with my installation and told the customer his warranty was valid after this the 'great customer service of baxi' did not get in touch with me at all my recommendation everyone should read the user reviews, because they actually use the product and deal with baxi customer services. 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